2 keys to improve every customer interaction on WhatsApp Every business wants to ensure that their customers and potential customers have meaningful interactions that keep them coming back, but this can be a challenge for growing businesses with high volumes of messages. Use automation to respond quickly Salespeople may struggle to respond in a timely manner simply because they are overwhelmed.
Additionally, newer salespeople
may not know all the answers. When used correctly, tools like automation and AI can be an advantage. However, Iaroslav points out, “these are all just tools. Features are not going to help solve the problem. Automation is not going to help solve the problem. They are not answers to the problem.
What you really need
to do on WhatsApp is respond quickly with great telegram blast answers.” With automation, you can respond instantly so customers don’t have to wait, but remember to put yourself in the customer’s shoes when setting up responses. Using WhatsApp with a conversation management platform like respond.io allows you to offer customers a menu of frequently asked questions to choose from.
Provide good answers to ensure an exceptional WhatsApp customer experience Make sure to offer the option to speak to a salesperson to avoid frustration if a prospect’s question isn’t listed. Once simpler questions are answered, agents will have more time to personally respond to unique questions. Using AI offers the opportunity to answer a wider range of questions.
AI agents may be able
to complete a sale without human intervention, but as techniques and strategies blog techniques and strategies with FAQs, access to a human if needed is key. Iaroslav recommends equipping AI with your business knowledge and letting salespeople use it as a tool: “The beauty of AI is that it can hold all of your business knowledge and offer it only when the conversation requires it.
” New sales agents can use AI to help them write responses about b2b reviews policies they haven’t yet been trained on. This way, they can provide expert answers to prospects and customers more quickly. Stand out from the competition with your WhatsApp customer experience When prospects and customers come first in every conversation, they get what they want and you close the deal.
